Recently I have received a surge in emails requesting assistance on writing Learning and Development Strategies. It seems like everyone is at it. It encourages me that so many people are keen to define their strategic goals, however, it does also concern me that often people may be doing it to tick a box – and the document is created, and then forgotten about. For a strategy to work, it needs to become a living document, to move from the 2-dimensional to the 3-dimensional.
I believe that there is a key step that should take place before writing the strategy – a step that can make the difference between the resulting product being a living document and a paper exercise. But very few people or organisations undertake it.
It’s the creation of a Vision. The creation of a Vision can conjure up ideas, enable ownership of a shared dream of the future, motivate people and focus everyone’s thinking. It can be undertaken by whole organisations, or key departments within organisations.
What is your company or Department’s Vision? If it has one, can you remember it? Do you have ownership of it? Does it motivate you?
Think of some of the Visions that other organisations have. Two of the best ones that I am aware of are John Lewis’ “Never Knowingly Undersold” and Ikea’s “Affordable solutions for better living”. So what makes these so good?
Well, a Vision needs to be:
- Achievable
- Communicable
- Memorable
- Sustainable
- Probably not longer than 7 words
- Use terms that everyone can recognise, relate to
and remember - Describe what you see
- Inspirational
And it should avoid being:
- An intention
- Like an objective
- Bureaucratic
- Committee-speak
- Measurable
Both my previous examples fit with these requirements, as does my personal favourite – FedEx’s “The world on time”. Those four words give such clarity as to what FedEx wants to be, yet so simply and memorably.
But not all are this good. Nike’s, “To bring inspiration and innovation to every athlete in the world”, and Amazon’s, “To be earth’s most customer centric company”, are reasonable, but the use of the word ‘To’ at the start making them sound too much like objectives.
Moving down my leader board, we arrive at Virgin Atlantic’s, “The success of our three year strategy requires us to build on these foundations by focusing on the business and leisure markets and driving efficiency and effectiveness”. Memorable? Inspirational? I don’t think so.
And, in my opinion, the worst of all belongs to Heinz. Their 73-word offering is, “Our Vision, quite simply, is to be ‘The world’s premier food company, offering nutritious, superior tasting foods to people everywhere.’ Being the premier food company does not mean being the biggest but it does mean being the best in terms of consumer value, customer service, employee talent, and consistent and predictable growth. We are well on our way to realizing this Vision but there is more we must do to fully achieve it.”
If they had left it as the ‘quite simply’ part, then it would be good – but someone felt the need to, “Yes, but …” it, and the moment was lost. And with it went any inspirational, communicable or motivational qualities it may have had. But perhaps it’s more difficult when you need to include 57 varieties!
If your company or Department has a Vision, how good do you think it is? If it doesn’t have a Vision, would you benefit from having one? In my next post I will give suggestions as to how to create a FedEx quality Vision.
Paul
