Posts Tagged ‘Recession’

Reducing the cost of Training Rooms

Tuesday, July 13th, 2010

The sun is shining and I’m in a field in Northamptonshire – Elkington to be exact. Having said that, I’ll not be in the field when you read this as I have no internet access here and so ‘publication’ will have to wait. I’m at the Battlefield Trec with Peta and Sasha (and Sam and Joker).

The Trec is presumably named after the Battle that, according to my map, took place near here in 1645. My lack of detailed knowledge of English history and – more importantly – no internet access prevent me from imparting further detail.

A Trec, in short, is a challenge for horses and riders in orienteering and agility skills and they take place all over the UK. On one day horse and rider enjoy a 20 – 50km ride (dependent upon your level) where they pick up points for interpreting the map clues correctly and completing the ride within the set timescales. On the other day, they undertake a sort of obstacle course and are timed on how effectively the horses can undertake walking and cantering – technically referred to as ‘Control of Paces’. I go as a helper, gofer and driver – and have increased my repertoire of skills this weekend by doing some judging.

What made this Trec different to any of the others that I have attended was the provision of a training session for people who wanted to learn more about moving up a level. If you move up a level you go on a longer orienteering ride and the clues are more difficult.

The training session was in a barn. You took your own chair, your own paper, your own refreshments and your own writing implements. No free pens bearing a sponsor’s name, no sweets to eat (or take home to the kids!). The air-conditioning was determined by the gap in the barn door. But all the delegates were enthusiastic and willing to learn. What would you prefer – a posh venue with delegates who do not particularly want to be there, or keen and participative delegates at a Village Hall? 

This venue reminded me of various discussions I had seen and heard in the previous week relating to perceived links between the quality of a venue and how this can improve the quality of learning. One person had asked the question on a forum and there were various responses, including one person listing their Top 21 tips for an effective training room.  Another person in another discussion was quite effervescent in their enthusiasm for the use of good quality learning facilities and the many benefits they bring with them – they did at least have the openness to point out that their role was to hire out such facilities. The return on the investment is difficult to quantify – if in fact there is any.

But hiring facilities is an expensive business.  And if you or your organisation is looking to save money at the moment it is an area that you could target with surprisingly good results. 

Every day there will be training and meeting rooms near you sitting empty, and every day – again near you – your organisation or other people will be hiring such facilities. These people need to be brought together. 

I have done this previously by getting together with similar organisations and creating a ‘currency’ for the use of a classroom or a spare place on a corporate course. First it needs some alternative thinking – in a similar way to the Universities when they decided to hire out their accommodation during student holiday time.  It also takes a bit of setting up as you need to decide on full or partial cost recovery and may need to involve your Finance people to keep them on side, but it’s do-able.  And not only does it save money, it cements effective helping relationships and can bring in different ideas by having delegates from other organisations. 

Try it – there are great gains to be made, and not just financial ones. If you want any more information about how I went about it, feel free to drop me a line and I’ll happily supply you with more information. 

Paul 

P.S. (added after returning from Elkington) Peta, Sam and the horses came second overall in their level with their highest ever score, so they were very happy!

Methods of motivation

Monday, June 28th, 2010

“Oh, I’m just so in love with my new manager!”, said my daughter as I collected her from the bus stop. Worthy of further exploration, I thought … “That sounds good – what exactly do you love about them?”, I replied. “Oh, she’s just so nice. She actually says ‘thank you’ when you’ve done a good job, she helps you when you need it and asks us what we think about things. I just love her!”

My daughter has just returned home from University at the end of her first year, has returned to her part time job as a barista in a famous coffee shop and has found a different manager in place. A good start to the summer!

Later that day, I went on an HR Forum and saw a post from a person wrestling with how to retain staff. Their proposal was, “to include a clause in the job offer and/or terms and conditions which requires the person to have removed their CV from web sites and agencies for a minimum period of say 6 or 12 months”. They thought that by doing this, they would potentially increase their staff retention and reduce turnover. Perhaps it would.

It reminded me of McGregor’s X & Y Theory and the Psychological Contract. Douglas McGregor proposed, in 1960, 2 types of managers. Broadly speaking, the ‘Theory X’ manager assumes that employees are lazy, need to be closely supervised and comprehensive control systems are required. The ‘Theory Y’ manager assumes that employees are ambitious, enjoy work and are more productive if given the freedom to shine. This led to an over-simplistic perception that ‘Theory Y’ managers were the good people and ‘Theory X’ managers were the bad people.

Spookily perhaps, the Psychological Contract was also introduced in 1960, by Chris Argyris. In 1989, Denise Rousseau defined the Psychological Contract as, “the beliefs individuals hold regarding the terms and conditions of the exchange agreement between themselves and their organisations”. In other words, what they believe they owe the organisation and what the organisation owes them.

The Psychological Contract kept a low profile during the 70’s and 80’s, and only really came back to prominence in the 1990s as a result of the economic downturn which led to mergers, restructures and down-sizing. What followed were changes in how staff viewed and felt towards their employers. And according to Inge Van den Brande, the Psychological Contract helped explain those changes, and therefore its profile was raised.

As we find ourselves in the next economic downturn on from the one in the 1990s, it is worth reflecting on both these models. From a personal perspective, are you a Theory X or Theory Y manager (or member of staff)? Will your organisation need you to adapt your preferred Theory as the financial crisis bites, and if so, how will you handle this? And will you need to amend your Psychological Contract with your organisation or your staff?

I think the answers to these questions will be key to the level of enjoyment people can anticipate from their work roles. Furthermore, some managers will need to develop specific new skills and behaviours – which they should be addressing now – in order to be effective within their environments.

Go down to your local coffee shop and think about it over a coffee or a frappucchino – and you might even witness a very happy ‘Theory Y’ member of staff.

Paul